Enterprise IT Support Automation AI-Assisted Workflow Development Software Engineering
Northwood / Toledo, Ohio
Enterprise IT support professional and software engineering student with more than ten years of experience in customer-facing technical environments. I specialize in turning recurring support problems into documented, reusable systems—including automation, AI-assisted knowledge workflows, diagnostic tools, API integrations, and clear interfaces that help people resolve work faster.
My background spans Windows and macOS endpoints, deployment, account and access issues, networking, and service operations. I am continuing to expand that systems mindset through Python, C#, web development, and game-system architecture.
University of Michigan — Ann Arbor, Michigan
University of Michigan MiWorkspace
Michigan Medicine — Ann Arbor, Michigan
Multiple IT Support Roles
Managed technical support, hardware repair, networking support, malware removal, data recovery, endpoint security, and customer-service operations.
Designed internal support tools using RAG workflows for ticket summarization, troubleshooting assistance, and response generation.
Built automation workflows using scripting, APIs, ticketing data, and knowledge sources to streamline support operations.
Developing modular Python and Bash tooling for system auditing, logging, and repeatable support workflows.
Solve real problems. Ship useful systems. Keep improving.